Tata Consultancy Services (TCS) is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years. A part of the Tata Group, India’s largest multinational business group, TCS has over 450,000 of the world’s best-trained consultants in 46 countries.
Elvárások a jelölttel szemben
relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
an extra language knowledge on a support level
additional IT skills (Mac, Linux, PowerShell, and so on)
IT-related studies, courses, among others
Angol - Felsőfok, szóban és írásban
Olasz - Felsőfok, szóban és írásban
Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
Support our top customers using your specific language skills trough different channels such as telephone, email or chat.