German Speaking Senior Retail Support Representative - Fixed Term
Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest XIII. kerület (Pest megye)
Jelentkezési határidő: 2021. december 01.
Várható kezdés: 2021. december 02.
We are a global energy business, involved in every aspect of the complex energy system that drives our world.
We operate in more than 70 countries worldwide. We find and produce oil and gas on land and offshore and we move energy around the globe. We manufacture and market fuels and raw materials used in thousands of everyday products, from mobile phones to food packaging.
Elvárások a jelölttel szemben
fluency in German and English language knowledge
customer oriented approach
flexible, motivated personality
Must demonstrate high level of proficiency in Microsoft Packages
Angol - Felsőfok, szóban és írásban
Német - Felsőfok, szóban és írásban
2-3 years of relevant experience in the field of Customer Service or in SSC environment is an advantage
be the first point of contact for BP telephone and/or any written form of enquiries from both new and existing customers and stakeholders
log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
interacting with customers and stakeholders in a professional, friendly and efficient manner
carry out Retail specific financial tasks, pricing and reporting activities on a regular basis
support and maintain databases and contract management tools end-to-end
log and follow up incidents in the Incident report
identify efficiencies that drive optimization, continuous improvement and operational excellence.
participate in projects providing process input to project management ensuring that outcomes meet operational capability.
support the Team Leader, be part of system testing processes and train new joiners in the team
provide accurate information to both business customers and support teams through the correct use of all information technology systems
being the face and voice of one of the largest global energy company