German Speaking Senior Retail Support Representative - Fixed Term

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest XIII. kerület (Pest megye)
Jelentkezési határidő: 2021. december 01.
Várható kezdés: 2021. december 02.

We are a global energy business, involved in every aspect of the complex energy system that drives our world.

We operate in more than 70 countries worldwide. We find and produce oil and gas on land and offshore and we move energy around the globe. We manufacture and market fuels and raw materials used in thousands of everyday products, from mobile phones to food packaging.

Elvárások a jelölttel szemben

  • fluency in German and English language knowledge
  • customer oriented approach
  • flexible, motivated personality
  • Must demonstrate high level of  proficiency in Microsoft Packages
     

Szükséges nyelvismeretek

  • Angol - Felsőfok, szóban és írásban
  • Német - Felsőfok, szóban és írásban

Előnyt jelent

  • 2-3 years of relevant experience in the field of Customer Service or in SSC environment is an advantage

Feladatok

  • be the first point of contact for BP telephone and/or any written form of enquiries from both new and existing customers and stakeholders
  • log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
  • ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
  • interacting with customers and stakeholders in a professional, friendly and efficient manner
  • carry out Retail specific financial tasks, pricing and reporting activities on a regular basis
  • support and maintain databases and contract management tools end-to-end
  • log and follow up incidents in the Incident report
  • identify efficiencies that drive optimization, continuous improvement and operational excellence.
  • participate in projects providing process input to project management ensuring that outcomes meet operational capability.
  • support the Team Leader, be part of system testing processes and train new joiners in the team
  • provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • being the face and voice of one of the largest global energy company

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