Spanish speaking Procurement Process & System Specialist

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest (Pest megye)
Jelentkezési határidő: 2021. december 01.
Várható kezdés: 2021. november 30.

We are a global energy business, involved in every aspect of the complex energy system that drives our world.

We operate in more than 70 countries worldwide. We find and produce oil and gas on land and offshore and we move energy around the globe. We manufacture and market fuels and raw materials used in thousands of everyday products, from mobile phones to food packaging.

Elvárások a jelölttel szemben

  • Proven experience managing a client-service oriented function with experience in query and relationship management
  • Solid understanding of procurement and general accounting practices
  • Fluency in English and in Spanish
  • Sound knowledge of PSCM applications including ARIBA, SAP, SRM and Salesforce and desktop computing experience
  • Customer- and service-oriented thinking
  • Experience of working cross culturally and in an international environment
  • Strong partner relationship leadership skills
  • Readiness for action and ability to work under pressure
  • Strong communication and cooperation skills
  • Strong ability of multi-tasking and prioritizing, excellent time management
  • Experience in supporting innovation, continuous improvement in terms of technologies, processes, procedures and tools

 

Szükséges nyelvismeretek

  • Angol - Felsőfok, szóban és írásban
  • Spanyol - Felsőfok, szóban és írásban

Feladatok


In this role You will:

  • Handle incoming tickets/e-mails/calls/chats and give timely and relevant customer feedback and status update
  • Resolve issues and bring up to the relevant channel (if required)
  • Check for accuracy of the details logged, and make sure that all tickets are closed accurately, whilst adhering to processes at all times
  • Analyse the content of the ticket, and work on the solution with relevant resolver groups
  • Perform a trend analysis on repeat calls/emails/chats and provide ideas to eliminate the repeated items
  • Analyse and explore process improvement opportunities (i.e. eliminate inefficiencies in the request handling process) by proposing system and process improvements
  • Provide training in relation to S2P knowledge to internal and external users
  • Participate in User Acceptance Test with implementing test scenarios, raise gaps and work on solution with IT team

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