Service Manager - Configuration Manager

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest XI. kerület (Pest megye)
Jelentkezési határidő: 2022. március 30.
Várható kezdés: 2022. március 31.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years. A part of the Tata Group, India’s largest multinational business group, TCS has over 450,000 of the world’s best-trained consultants in 46 countries. As a top tier brand TCS is the number 1. TATA brand contributor on top of Jaguar Land Rover, TATA Motors, TATA Steel and TATA Global Beverages. TCS’s first Global Delivery Center was established in Budapest, Hungary in February 2001. Since its establishment, TCS Hungary is a strategic delivery center globally offering a broad portfolio of services such as IT; IT Infrastructure Services; Finance, Accounting & Analysis; Life Science and HR Outsourcing Services.

Elvárások a jelölttel szemben

  • Knowledge on ServiceNow
  • Speak French and English on a business level (working/support language)
  • 5 years of experience leading large-scale project implementation and various discovery tools
  • Technical knowledge of server and storage systems, specifically Microsoft Windows Server, Unix, Virtual environments and Linux; demonstrated ability to link upstream and downstream networking essentials or relationships within the tool
  • Experience in designing, developing and implementing automated processes for gathering, populating and maintaining CMDB data; correlate asset, event, incident, problem, change and knowledge data with the CMDB

Szükséges nyelvismeretek

  • Angol - Felsőfok, szóban és írásban
  • Francia - Felsőfok, szóban és írásban

Feladatok

  • Works to the overall objectives of the process of Configuration Management (CMDB) and Service Asset
  • Develops CMDB standards, CMDB plans and procedures. Implements the CMDB policy and standards and Provides guidance to all team members on how to perform CMDB processes
  • Utilizes current best practices for CMDB procedures and provides input or feedback for continuous improvement of Asset & Configuration Management best practices
  • Proposes and manages interfaces between Asset, Configuration Management, Change Management, Problem Management, Network Management, Release Management, Infrastructure etc.
  • Identifies exceptions or risks to the CMDB process, which may negatively impact the accuracy of asset data
  • Lead the administration and ongoing support of the new ITSM ServiceNow tool for the CMDB and corresponding support ITSM processes, including dependency mapping of upstream and downstream services by mapping the CI descriptors to meet the service type
  • Partner with IT support teams to implement and manage their services or system assets assigned in the ITSM tool, and resources leveraged to obtain that data within those teams; ensure that the ITSM tool support processes are efficient, effective, compliant and results are measurable and sustainable
  • Integrate ITSM processes and workflow into the ServiceNow tool
  • Collaborate and negotiate with other team members and resources to ensure that tool workflow and escalation processes are met and continuously improved
  • Manage relationships with ServiceNow vendor (and other vendors utilizing the ITSM tool) by ensuring vendor agreements are complete, current and stored in the appropriate location; review vendor performance levels and ensure service level agreements are met.

Quality Management, Policies and Procedures

  • Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators.
  • Review and improve existing procedures and define new ones.
  • Ensure high level of customer satisfaction.
  • Learn and adhere to TCS’ and customer’s policies and procedures.

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