Service Manager - Change Manager

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest XI. kerület (Pest megye)
Jelentkezési határidő: 2022. április 06.
Várható kezdés: 2022. április 07.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years. A part of the Tata Group, India’s largest multinational business group, TCS has over 450,000 of the world’s best-trained consultants in 46 countries. As a top tier brand TCS is the number 1. TATA brand contributor on top of Jaguar Land Rover, TATA Motors, TATA Steel and TATA Global Beverages. TCS’s first Global Delivery Center was established in Budapest, Hungary in February 2001. Since its establishment, TCS Hungary is a strategic delivery center globally offering a broad portfolio of services such as IT; IT Infrastructure Services; Finance, Accounting & Analysis; Life Science and HR Outsourcing Services. 

Elvárások a jelölttel szemben

  • College or University degree or equivalent education
  • Experience in Service Operations of a Multilingual Service Desk team
  • Knowledge of change management principles methodologies, and tools e.g. Service Now
  • Minimum 5-6 years relevant experience (IT Operations / Service Desk / Infrastructure Support)
  • Implementation and monitoring of Service Levels within ITSM tools
  • Awareness of Change & Problem KPI SLA’s like Correctness, Analysis and Compliance
  • Previous senior role in IT Service Management
  • Understanding of Onshore-Offshore delivery model
  • ITIL V3 certification is a must, ITIL V4 understanding required

Szükséges nyelvismeretek

  • Angol - Felsőfok, szóban és írásban
  • Francia - Felsőfok, szóban és írásban

Feladatok

  • Complete change management assessments
  • Identify, analyze, and prepare risk mitigation tactics
  • Track and report issues internally
  • Making sure all Change SLAs are met
  • Problem solving and root cause identification
  • Drive operational meetings internally
  • Drive client and understand their pain areas
  • Manage stakeholders

Quality Management, Policies and Procedures

  • Understand quality requirements and aspects of the account and work according to those regulations
  • Reaching outlined Key Performance Indicators
  • Ensure high level of customer satisfaction
  • Learn and adhere to TCS’ and customer’s policies and procedures
  • Provide quality report and feedback to the team and leadership and work on overall quality improvements

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