Italian speaking service desk analyst

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest XI. kerület (Pest megye)
Jelentkezési határidő: 2022. július 11.
Várható kezdés: 2022. július 12.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years. A part of the Tata Group, India’s largest multinational business group, TCS has over 450,000 of the world’s best-trained consultants in 46 countries. As a top tier brand TCS is the number 1. TATA brand contributor on top of Jaguar Land Rover, TATA Motors, TATA Steel and TATA Global Beverages. TCS’s first Global Delivery Center was established in Budapest, Hungary in February 2001. Since its establishment, TCS Hungary is a strategic delivery center globally offering a broad portfolio of services such as IT; IT Infrastructure Services; Finance, Accounting & Analysis; Life Science and HR Outsourcing Services. In our Shared Service Center (SSC) you can taste the world by working together with more than 90 nationalities. Our employees can experience the diversity of the 10 different industries where our 60 prestigious clients are coming from as they might feel that they are working for two companies at the same time. TCS Hungary is an employer that gives you access to different worlds, cultures, tasks, business areas and people. Our aim is simple: To keep our employees engaged and make it joy for them to work with us. How do we achieve this? We offer a wide range of opportunities from language courses, internal rotations and trainings to on-site relax room & gym and several events that our employees can benefit from. TCS Hungary is a colorful place where you can experience various challenges that help you progress in your professional and personal life. By working at TCS Hungary you can Taste the World, Choose Your Own Path and Seize the Day! It is only up to you how tall you grow so scroll down and search among our job offers!

Elvárások a jelölttel szemben

  • relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
  • an extra language knowledge on a support level
  • additional IT skills (Mac, Linux, PowerShell, and so on)
  • IT-related studies, courses, among others

Szükséges nyelvismeretek

  • Angol - Felsőfok, szóban és írásban
  • Olasz - Felsőfok, szóban és írásban

Feladatok

  • Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
  • Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
  • Support our top customers using your specific language skills trough different channels such as telephone, email or chat.

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