French Speaking Service Desk Analyst - Level 1

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest XI. kerület (Pest megye)
Jelentkezési határidő: 2022. július 04.
Várható kezdés: 2022. július 05.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years. A part of the Tata Group, India’s largest multinational business group, TCS has over 450,000 of the world’s best-trained consultants in 46 countries. As a top tier brand TCS is the number 1. TATA brand contributor on top of Jaguar Land Rover, TATA Motors, TATA Steel and TATA Global Beverages. TCS’s first Global Delivery Center was established in Budapest, Hungary in February 2001. Since its establishment, TCS Hungary is a strategic delivery center globally offering a broad portfolio of services such as IT; IT Infrastructure Services; Finance, Accounting & Analysis; Life Science and HR Outsourcing Services. In our Shared Service Center (SSC) you can taste the world by working together with more than 90 nationalities.

Elvárások a jelölttel szemben

  • relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
  • an extra language knowledge on a support level
  • additional IT skills (Mac, Linux, PowerShell, and so on)
  • IT-related studies, courses, among others

Szükséges nyelvismeretek

  • Angol - Felsőfok, szóban és írásban
  • Francia - Felsőfok, szóban és írásban

Feladatok

  • Provide solutions to IT-related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
  • Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT-related issues, guide and educate them about the processes, and apply for remote support to ensure the productive workflow of their business.
  • Support our top customers using your specific language skills through different channels such as telephone, email, or chat.

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