German Speaking Customer Support Specialist

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest IX. kerület (Pest megye)
Jelentkezési határidő: 2022. július 27.
Várható kezdés: 2022. július 28.

We enable people to work and collaborate securely in the cloud by providing an end-to-end encrypted file sync and sharing tool. We strive to build the best possible product by combining security with simplicity, as we believe that secure tools should seamlessly fit into workflows. With Tresorit, businesses and individuals can now work and collaborate from anywhere, on any device with complete ease and security. Our founders started Tresorit in 2011 as they didn’t trust mainstream file sync apps and wanted to create a truly secure service. Since then, Tresorit has grown into a company that enables more than 17,000 organizations to work and collaborate safely in the cloud. We are driven by the mission to encrypt everything to know nothing. By doing so, we empower people to take control of their data and protect their privacy online.

 

 

 

Small, compact 10 person cohesive support team
Startup office with unlimited snacks
Hybrid work tailored to your needs

 

 

Elvárások a jelölttel szemben

  • This is a full-time position with approx. 5 shift days / month
  • Fluency in German and English and have great writing and oral skills
  • Ability to learn quickly and work in a team
  • Problem solving attitude and strong interpersonal skills to deal with customers and other departments in the company

Preferred qualifications and skills (is a big plus):

  • If you've already been in sales or customer care in a technical environment, you'll probably be a super good fit
  • If you actually like to listen to people telling you their problems without getting bored/angry, you will be perfect
  • Bachelor or Master’s Degree is a plus
 
 
 
 

 

Szükséges nyelvismeretek

  • Angol - Felsőfok, szóban és írásban
  • Német - Felsőfok, szóban és írásban

Feladatok


Forget everything what you know about IT Support: rush of calls, monotone work, no feedback and no interaction with different teams? Not here at Tresorit!

We are looking for a Customer Support Specialist who loves people, interaction, communication and is not afraid of the techie stuff.

Your primary responsibilities:

  • Deliver outstanding customer service experience as the main point of customer contact and support through a positive attitude, accuracy and responsiveness
  • Bring a solution to every bug/question that our customers may have. It can be technical, or accounting related among others
  • Follow up with customers to ensure issue has been resolved
  • Track progress and resolution of all issues/incidents
  • You will answer to our customers by email, chat or phone when necessary
  • Work together with our development teams on issues, own them, manage them, solve them
  • Provide administrative support to the Sales team and regional managers

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