French Speaker First Line Analyst

Hirdetés feladója: Career Oppurtinities
Munkavégzés helye: Budapest IX. kerület (Pest megye)
Jelentkezési határidő: 2023. January 02.
Várható kezdés: 2023. January 03.

Who we are?   Computacenter is a leading independent provider of IT infrastructure services, with about 16.000 employees worldwide. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

Elvárások a jelölttel szemben

- You have intermediate knowledge in English and fluency in French. Having any additional European language knowledge is an advantage
- You have affinity to resolve IT related issues
- You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
- You have logical thinking and solving problems fast and resourcefully is not a problem for you
- You have outstanding communication skills and customer focused mind-set
- You have the ability to do multitasking
- You enjoy working in a team

Szükséges nyelvismeretek

  • Angol - Középfok, szóban és írásban
  • Francia - Felsőfok, szóban és írásban


- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level